This Shipping Information applies to products sold on TrendBouquet (https://www.trendbouquet.com/) by Yidu Shantuan Trading Store (Individual Industrial and Commercial Household). Please read the following carefully before placing an order.

1. Shipping Coverage

We support mainstream courier delivery across mainland China. Some remote areas may be unavailable or may incur additional shipping fees. If delivery is not possible after an order is placed, our customer service team will contact you.

For cross-border or overseas addresses, availability and shipping charges will be confirmed based on the actual situation and will be subject to the order confirmation.

2. Processing and Dispatch Time

• Under normal circumstances, orders are dispatched within 1–3 business days after successful payment (delays may occur during holidays or major promotions);
• Custom, pre-order, or out-of-stock items are subject to the product page notes or customer service notice;
• After shipment, you can view the tracking number in your order details and track the package status.

3. Shipping Fees

• Shipping fees are as shown on the checkout page;
• Promotions may include free shipping, threshold free shipping, or other discounts, subject to campaign rules;
• If a package is returned due to an incorrect address, refusal of delivery, or prolonged unclaimed delivery, reshipment or related costs may be borne by the buyer.

4. Receiving Your Order

• Please provide accurate recipient name, phone number, and address to ensure successful delivery;
• Upon receipt, check whether the outer packaging is intact; if you notice obvious damage, missing items, or wrong items, please take photos on the spot and contact us promptly;
• We recommend inspecting the product as soon as possible after signing for it.

5. Delays and Exceptions

Shipping may be delayed due to weather, traffic, peak courier seasons, force majeure, or other factors. We will help you inquire with the carrier. Except where caused by us, we generally do not assume additional compensation liability for such delays, but we will do our best to assist.

6. Returns and Return Shipping

If your order qualifies for return or exchange, please contact customer service first to confirm the arrangement. Please keep the product and packaging in good condition and ship it back as instructed. For non-quality issues, return shipping responsibility is subject to our after-sales policy and customer service confirmation.

7. Contact Us

• Merchant Name: Yidu Shantuan Trading Store (Individual Industrial and Commercial Household)
• Phone: +86 18530209160
• Email: [email protected]
• Address: No. A54526, Annex 1-5 & 1-6, No. 23 Yuanlin Avenue, Lucheng Subdistrict, Yidu City, Yichang City, Hubei Province, China

For shipping issues, please provide your order number and we will assist as soon as possible.